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In an insightful conversation, Chris Nixon from EyeOTmonitor sat down with industry veterans Kyle and Kayla from Rango Broadband, alongside Kirill Sokolinsky, to delve deep into the evolving landscape of Wireless Internet Service Providers (WISPs). Their discussion touched on a range of pressing topics, including the implications of the new 6 GHz spectrum, the competitive pressure from satellite internet services like Starlink, and the ongoing challenge of reducing truck rolls to improve operational efficiency. Here’s a comprehensive look at their conversation, filled with valuable insights for anyone interested in the future of the WISP industry.
The 6 GHz Spectrum: A New Frontier for WISPs
The 6 GHz spectrum is revolutionizing the fixed wireless industry, offering WISPs a much-needed relief from the congested 5 GHz band. Kyle, who serves as the network operations manager at Rango Broadband, described this development as a “game changer.” He explained that the oversaturation of the 5 GHz spectrum had made it increasingly difficult to deliver consistent and reliable internet services. The FCC’s decision to open up the 6 GHz band has introduced new possibilities, allowing WISPs to operate in a less crowded spectrum, which can handle higher data rates and deliver better performance.
However, with these new opportunities come significant challenges. Kyle highlighted that the transition to 6 GHz is not just about flipping a switch—it requires a complete overhaul of the existing infrastructure. WISPs must replace outdated hardware with new, compatible devices equipped with GPS synchronization to avoid interfering with licensed users, such as emergency services and long-distance communication systems. This overhaul is essential to ensure that the benefits of the 6 GHz spectrum are fully realized without repeating the mistakes of the past.
Kayla, a network operations engineer at Rango, elaborated on the technical challenges associated with the 6 GHz spectrum. While the new band helps mitigate interference issues that plagued the 5 GHz spectrum, its power limitations result in a shorter effective range. This means that WISPs need to be meticulous in planning their deployments to maximize coverage without sacrificing performance. Kayla’s experience in running thousands of frequency scans in the 5 GHz band underscores the importance of this careful planning. She emphasized that the lessons learned from managing 5 GHz congestion are invaluable as WISPs navigate the complexities of the 6 GHz spectrum.
Starlink and the Rise of Satellite Internet: Friend or Foe?
The advent of satellite internet services like Starlink has introduced a new dynamic in the broadband industry, particularly in underserved and rural areas where traditional WISP coverage may be limited. Starlink, with its network of low-earth orbit satellites, offers a promising solution for these hard-to-reach locations. Kyle acknowledged Starlink’s impact, describing it as a remarkable technological achievement that has significantly disrupted the industry. However, he also pointed out that Starlink’s limitations have led some customers to return to local WISPs.
One of the primary challenges with Starlink is its latency. While Starlink can provide internet access in remote areas, its latency—often ranging between 30 and 40 milliseconds—can be a drawback for users who require low-latency connections, such as gamers or those involved in high-frequency trading. Kirill added that WISPs, with their more localized infrastructure, can typically offer lower latency, making them a better choice for customers who need fast and reliable internet.
Moreover, Kyle noted that while Starlink’s initial cost might seem appealing, its long-term pricing and service consistency are less favorable compared to local WISPs. He mentioned that as Starlink’s rates increase, more customers are reconsidering their options and returning to WISPs, who offer not only more consistent service but also the advantage of local support. This is particularly important in areas where quick response times and personalized customer service are valued.
Kirill provided a broader perspective on the potential long-term implications of Starlink’s expansion. He acknowledged that while Starlink has gained significant attention, especially with its role in providing internet to Ukrainian troops during the ongoing conflict, it still faces hurdles in terms of scalability and service quality. The reliance on a global network of satellites introduces complexities that ground-based WISPs do not face, such as the need for inter-satellite communication and the challenges of maintaining consistent service across different regions.
Reducing Truck Rolls: The Key to Operational Efficiency
One of the biggest operational challenges for WISPs is the need to reduce truck rolls—sending technicians to customer sites to resolve issues. Each truck roll represents a significant cost, both in terms of time and money, which can quickly add up and impact the overall efficiency of the service. Kyle shared insights into how Rango Broadband is tackling this challenge by focusing on preventive maintenance and leveraging advanced network monitoring tools.
Kyle explained that during the summer months, Rango’s team is not only focused on upgrades but also on preparing for the winter by winterizing their equipment. This includes ensuring that side-by-sides with tracks are ready for snow, generators are in top condition, and solar panels are treated with hydrophobic solutions to prevent snow buildup. By taking these proactive measures, Rango aims to minimize the need for emergency truck rolls during harsh winter conditions.
Kayla added that one of the most effective ways to reduce truck rolls is by implementing LTE routers as a backup for remote sites. These routers, which operate on cellular networks, allow technicians to remotely manage and reboot equipment, eliminating the need for physical site visits. She highlighted that in some cases, simply rebooting a router or switch can resolve the issue, preventing the need for a costly truck roll.
Kirill emphasized the importance of network monitoring tools like EyeOT Monitor in minimizing truck rolls. These tools provide real-time insights and alerts, allowing WISPs to identify and address issues before they escalate. By setting up specific triggers, WISPs can detect potential problems early on and take corrective action without the need for a site visit. This not only reduces costs but also improves service reliability and customer satisfaction.
The conversation also touched on the use of out-of-band management systems, which allow WISPs to access and troubleshoot equipment even if the primary network connection is down. Kyle mentioned that while not all WISPs have adopted this practice, those who have found it to be an invaluable tool for reducing truck rolls and maintaining service continuity. By using LTE routers with SIM cards from local carriers, WISPs can ensure that they can manage their equipment remotely, even in the most challenging conditions.
The Future of WISPs: Balancing Technology and Customer Service
As the WISP industry continues to evolve, the balance between adopting new technologies and maintaining high levels of customer service will be crucial. The introduction of the 6 GHz spectrum offers exciting possibilities, but it also requires careful planning and investment in new infrastructure. Meanwhile, the rise of satellite internet services like Starlink presents both challenges and opportunities for WISPs. While Starlink can serve remote areas where WISPs may not have coverage, it also has limitations that local providers can exploit to retain and attract customers.
The discussion also highlighted the importance of operational efficiency in the WISP industry. Reducing truck rolls not only cuts costs but also enhances customer satisfaction by minimizing downtime and ensuring quicker resolution of issues. By embracing preventive maintenance, leveraging network monitoring tools, and adopting out-of-band management systems, WISPs can improve their service delivery and remain competitive in an increasingly crowded market.
Kirill summed up the conversation by noting that the future of WISPs lies in their ability to innovate while staying connected to their communities. As technology continues to advance, WISPs must adapt and find new ways to meet the needs of their customers. Whether it’s through adopting new spectrum, exploring alternative connectivity options, or improving operational processes, the key to success will be a commitment to delivering reliable, high-quality internet service to even the most remote locations.
Conclusion: Bridging the Digital Divide
The conversation between Chris Nixon, Kyle, Kayla, and Kirill offers a deep dive into the current trends and future directions of the WISP industry. As the digital divide continues to be a pressing issue, the role of WISPs in providing reliable internet access to underserved and rural communities is more important than ever. By embracing new technologies, improving operational efficiency, and maintaining a strong focus on customer service, WISPs can continue to play a vital role in bridging this divide.
The insights shared in this discussion highlight the resilience and adaptability of the WISP industry. As new challenges emerge, WISPs are finding innovative solutions to ensure that they can meet the needs of their customers, no matter where they are. Whether it’s navigating the complexities of the 6 GHz spectrum, competing with satellite internet services, or reducing truck rolls to improve efficiency, WISPs are at the forefront of the effort to bring high-quality internet to everyone.
This conversation is a testament to the dedication and expertise of those working in the WISP industry. It serves as a reminder that while technology is important, the human element—understanding the needs of customers and finding ways to meet them—remains at the heart of successful service delivery. As the industry continues to evolve, this balance between technology and customer service will be key to ensuring that WISPs can continue to thrive and provide the essential services that their communities rely on.