Privacy Policy
Effective Date: June 5, 2025
Last Updated: January 7, 2026
1. Introduction
EyeOTmonitor, Inc. (“EyeOTmonitor,” “we,” “us,” or “our”) operates the website https://www.eyeotmonitor.comand related services (collectively, the “Site” or “Services”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect information we gather when you visit or interact with the Site or any of our Services.
By accessing or using the Site or Services, you agree to the practices described in this Policy. If you do not agree with any part of this Policy, please do not use the Site or Services.
2. Scope and Applicability
Who is covered?
This Policy applies to (a) visitors to our Site; (b) individuals or entities that register for, purchase, or use any EyeOTmonitor Service; and (c) other persons whose data we collect in providing or improving our Services.
Third-party services.
This Policy does not govern how third parties collect or use information. When you interact with third-party services (e.g., payment processors, analytics providers), their privacy policies will apply.
Changes.
We may modify this Policy at any time in our sole discretion. We will post any revised version on this page and update the “Last Updated” date above. Material changes may be announced via email or a Site notice. Your continued use after the updated policy becomes effective constitutes acceptance of the updated Policy.
3. Information We Collect
We collect two broad categories of information: (A) information you provide directly (“Personal Data”), and (B) information we obtain automatically or from third parties (“Non-Personal Data”). We collect and process Personal Data only as reasonably necessary for the purposes described in this Policy.
3.1 Personal Data
Personal Data is information that identifies you as an individual, including, but not limited to:
Contact Information: name, email address, postal address, telephone number, job title, company name, billing address
Account Credentials: username, password, and authentication tokens you provide or that we generate on your behalf
Payment Data: credit card number, bank account details, and billing information (typically collected and processed by our third-party payment processor)
Communications Data: information you submit when you contact us via support tickets, email, or live chat
Customer Content: any data you upload, submit, or otherwise make available through the Services (e.g., device metrics, network configuration, images, logs)
We collect Personal Data when you voluntarily:
Register for or purchase a subscription
Fill out a form on our Site (e.g., contact, demo request, newsletter signup)
Communicate with our sales, support, or marketing teams
Participate in surveys, contests, or promotions
Submit or upload content to the Services as part of your account usage
3.2 Non-Personal Data
Non-Personal Data does not identify you personally. It includes, but is not limited to:
Technical and Usage Data: IP address, browser type and version, operating system, device identifiers (including unique device identifiers), plug-in types and versions, language settings, screen resolution, time zone, and diagnostic data
Usage and Analytics Data: pages or features accessed, duration, referral or exit pages, timestamps, clickstream data, and Site performance metrics
Cookies and Similar Technologies: identifiers (e.g., cookie IDs) set by us or by third-party partners to enable functionality and/or tracking
We collect Non-Personal Data:
Automatically as you navigate and interact with the Site or Services
Via cookies, web beacons, JavaScript, and similar technologies
From third-party analytics providers or advertising networks
4. How We Use Your Information
4.1 Purposes of Use
We use the information we collect to:
Provisioning and improving services
Provide, operate, maintain, and improve the Site and Services
Authenticate and manage accounts
Process billing, payments, and renewals
Deliver customer support and technical assistance
Diagnose and fix Service issues
Develop and enhance new features and offerings
Communication and notifications
Send transactional emails (e.g., password resets, subscription updates)
Notify you about changes to our terms, policies, or Services
Respond to your inquiries, feedback, or feature requests
Send promotional content (only if you have opted in, where required)
Marketing and research
Analyze user behavior and preferences to improve user experience
Conduct surveys, polls, or market research
Personalize content and measure marketing campaign performance
Serve advertising and measure ad effectiveness, subject to your choices and applicable law
Security and compliance
Monitor for fraudulent or malicious activity
Perform audits and investigations
Maintain logs and audit trails
Comply with applicable laws and legal processes
Other purposes
Enforce our Terms of Service and other agreements
Protect our rights, property, or safety, or those of others
Any other purpose disclosed at the time you provide information
4.2 Legal Bases for Processing (GDPR / UK GDPR)
If you are located in the EEA or United Kingdom, our legal bases may include:
Performance of a contract
Legitimate interests (e.g., service improvements, fraud detection, security)
Consent (e.g., non-essential cookies, certain marketing)
Legal obligation
Vital interests (rare)
5. Cookies and Tracking Technologies
5.1 Cookies
We use cookies to enable functionality and improve the Site and Services. Cookies may be “session” or “persistent.” Categories include:
Strictly Necessary Cookies (core functionality)
Performance and Analytics Cookies (e.g., aggregated usage metrics; may include Google Analytics)
Functional Cookies (preferences)
Advertising and Targeting Cookies (delivering relevant ads and measuring campaigns)
5.2 Web Beacons and Similar Technologies
We and our service providers may use web beacons, pixel tags, device identifiers, and SDKs in emails and on the Site to measure online activity and usage patterns.
5.3 Your Choices
You can manage cookies through browser settings. Blocking cookies may impact functionality.
Where available, you may also use cookie preference tools on our Site to control non-essential cookies.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout
For some targeted advertising options, you can use the Network Advertising Initiative opt-out page:
http://optout.networkadvertising.org
6. Third-Party Disclosure and Sharing
6.1 Service Providers
We may share Personal Data with vendors who perform services on our behalf, such as:
Payment processing (e.g., Stripe, PayPal)
Hosting and infrastructure providers (e.g., Amazon Web Services)
Customer support tools
Analytics and marketing platforms (e.g., Google Analytics, HubSpot, Marketo)
Mailing and communications services (e.g., SendGrid, Mailchimp)
These providers are contractually required to protect Personal Data and use it only to provide services to us.
6.2 Affiliates and Corporate Transactions
We may share Personal Data with affiliates or subsidiaries for the purposes described in this Policy. In the event of a merger, acquisition, financing, or sale of assets, Personal Data may be transferred as part of the transaction. We will provide notice as required by law.
6.3 Legal and Compliance
We may disclose Personal Data when required to comply with law or legal process, or to protect the rights, property, or safety of EyeOTmonitor, our users, or others.
7. Data Retention and Deletion
7.1 Retention Periods
Account data: retained while your account is active or as needed to provide Services
Customer Content: retained for the subscription term and up to 30 days after termination or expiration, then deleted or anonymized unless legally required
Analytics and log data: aggregated or anonymized analytics may be retained longer; individual logs retained up to one (1) year unless needed for security investigations
Support and communications: retained for at least two (2) years for legal, compliance, and quality assurance purposes
7.2 Deletion Requests
You may request deletion by contacting support@eyeotmonitor.com. We will comply unless retention is necessary for legal compliance, dispute resolution, enforcement, or legitimate business interests (e.g., fraud prevention, security).
8. Data Security
We maintain administrative, technical, and physical safeguards designed to protect Personal Data, including:
Encryption (TLS 1.2+ in transit; encryption at rest such as AES-256)
Role-based access controls (RBAC) and multi-factor authentication (MFA)
Network security measures including firewalls and intrusion detection
Secure development practices and regular security testing
Incident response procedures
Privacy and security training for personnel
No security measure is perfect; we cannot guarantee absolute security.
9. Data Breach Notification
In the event of a confirmed breach that materially compromises Personal Data, we will investigate, contain, and remediate the incident. Where required by law, we will notify affected individuals and regulators without undue delay and, where feasible, within legally required timeframes (including 72 hours under GDPR or UK GDPR where applicable).
10. International Data Transfers
EyeOTmonitor is headquartered in the United States. Personal Data may be transferred to and processed in the U.S. and other countries where we or our service providers operate.
Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs), the EU-U.S. Data Privacy Framework (DPF), the UK-U.S. DPF, or other lawful mechanisms.
11. Your Rights and Choices
11.1 Individual Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, request data portability, withdraw consent, or lodge a complaint with a supervisory authority.
California Notice (CCPA/CPRA):
We do not sell Personal Data for money. We may share certain identifiers and online activity information for cross-context behavioral advertising as defined by CPRA, subject to your opt-out choices and applicable law.
11.2 How to Exercise Your Rights
Submit a verifiable request by contacting:
Email: support@eyeotmonitor.com
Mail: EyeOTmonitor, Inc., Attn: Privacy Team, 5 Revere Dr, Suite 100, Northbrook, IL 60062
12. Children’s Privacy
Our Site and Services are not directed to children under 16. We do not knowingly collect Personal Data from children under 16.
13. Third-Party Links
The Site may contain links to third-party websites not controlled by EyeOTmonitor. We are not responsible for their privacy practices.
14. Do Not Track Signals
Our Site does not currently respond to Do Not Track signals.
15. Data Processing Addendum and Roles
When processing Customer Content, EyeOTmonitor acts as a processor and customers act as controllers. For account, billing, and marketing data, EyeOTmonitor acts as a controller.
Our Data Processing Addendum (“DPA”) is incorporated by reference and available upon request or at the applicable agreement link.
16. California Shine the Light Disclosure
California residents may request information about disclosures of Personal Data for direct marketing purposes by contacting support@eyeotmonitor.com.
17. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of the State of Colorado. Any disputes shall be resolved exclusively in the state or federal courts located in Denver County, Colorado.
18. Data Subject Request Intake Method
EyeOTmonitor accepts data subject and privacy-related requests via email at support@eyeotmonitor.com. Requests may include access, deletion, correction, restriction, portability, or other requests under GDPR, CCPA/CPRA, or other applicable privacy laws. All requests are logged upon receipt, verified using reasonable authentication measures, and processed within required regulatory timelines.
19. Contact Information
Email: support@eyeotmonitor.com
Mail:
EyeOTmonitor, Inc.
Attn: Privacy Team
5 Revere Dr, Suite 100
Northbrook, IL 60062
United States
