EyeOTmonitor Customer Story
When Every Second Counts: How One Team Eliminated Network Blind Spots
SurveillanceGrid eliminated mystery outages, slashed latency from 40-60 ms to under 10 ms, and gained real-time visibility across 500+ devices without adding headcount.
The Challenge
The Challenge: Hidden Problems in a Large, Complex Network
SurveillanceGrid’s city customer faced unpredictable camera outages and high latency across wireless links, with no way to pinpoint the root cause. Traditional SNMP tools only confirmed something was “down,” leaving troubleshooting slow and reactive.
The Impact
For a while, one of our city customers, we’d been experiencing issues - cameras going down out of the blue, high latency on all of our wireless links, just problems that we could never pinpoint.”
Logan Rosenberger, SurveillanceGrid
Hear from Logan at SurveillanceGrid
Every Second Matters When Your Network Supports Public Safety
SurveillanceGrid’s team was battling unpredictable outages, high latency, and constant blind spots across hundreds of radios, switches, and cameras. Traditional tools only told them something was “down” — never why.
The Results with EyeOTmonitor
Instant Visibility, Proactive Monitoring,
Faster Problem-Solving
With EyeOTmonitor, they gained full visibility into a large network of more than 500 devices, including 120–170 radio links, switches, and a large camera footprint. Within minutes of deployment, the platform highlighted a misaligned antenna on a radio, which had been driving latency of 40–60 ms across the network. Once corrected, latency dropped below 10 ms at nearly every point and stayed stable.
"It's made my job 10 times easier, if not 100 times."
Logan Rosenberger, SurveillanceGrid
