How ADRM’s Defender and EyeOTmonitor Are Transforming Security Operations

The Path to ADRM and Defender

Matt’s career started at MIT, where he spent over a decade overseeing both electronic and physical security infrastructure. What began with a few dozen devices grew into thousands, driving home the challenges of scaling, unifying, and managing complex systems.

That experience led him to partner with Dan O’Neill at ADRM, where the consulting and services business quickly uncovered a gap: there wasn’t a security-specific management platform that acted as both a system of record and an operations tool.

“So I sat there and thought, why doesn’t this exist?” Matt recalled. “Why isn’t there a product purpose-built for security teams to unify operations?” The result was Defender - a platform born from real-world pain points and designed to serve both ADRM’s team and their clients.

What ADRM Brings to the Table

ADRM’s work goes beyond consulting and system design. While the company is involved in large projects across the U.S. and globally—covering risk assessments, AutoCAD/Revit designs, and system architecture - its fastest-growing service is managed security operations.

Unlike traditional integrators who finish a project and move on, ADRM stays engaged, ensuring systems run smoothly, stay current, and deliver ongoing value. Defender is central to that model.

“We’re not just advising or installing,” Matt explained. “We’re actively helping organizations get the most out of their systems - monitoring, managing, and optimizing—using Defender as both our tool and our customers’ tool.”

Introducing Defender

Launched just five months ago at ISC West (where it won Product of the Year), Defender has already validated ADRM’s vision. The platform aims to simplify security operations with a user-friendly interface, real-time data, and AI-driven insights.

Instead of siloed systems, Defender consolidates everything into a single pane of glass. From health monitoring and support tickets to spare-parts inventory and project management, every piece of context is tied together in one place.

A few highlights from Matt’s walkthrough:

• Dynamic dashboards that summarize issues across multiple sites, highlighting where attention is needed.

• AI-powered summaries that surface key insights, from device health to license expirations.

• One-click ticketing that links directly to devices, providing a historical record for troubleshooting.

• Inventory management built into the same workflow, enabling faster replacements and lifecycle tracking.

As Matt put it: “The value is in connecting the dots. Everything talks to each other, so you have context that standalone systems simply can’t provide.”

EyeOTmonitor + Defender: A Natural Partnership

Chris highlighted what makes the EyeOTmonitor–Defender integration such a strong fit: both platforms share a vendor-agnostic approach and a mission to unify fragmented environments.

EyeOTmonitor specializes in real-time health monitoring for network, IoT, and security devices. Feeding that telemetry directly into Defender means operators not only see issues, but can also open tickets, manage lifecycle workflows, and resolve problems without switching systems.

“It expands on what you’re already doing,” Matt explained. “With health monitoring flowing in from EyeOTmonitor, Defender completes the lifecycle—turning data into action.”

What’s Next for Security Operations

Looking ahead, Matt sees two forces reshaping the industry:

1. Artificial Intelligence (AI): Making sense of large datasets and validating alarms to cut through noise.

2. Automation: Reducing manual effort with self-healing workflows, such as restarting failed devices automatically before a human ever intervenes.

“Imagine a system that tells you: ‘Camera X went down, the root cause was identified, and we restarted it—just FYI.’ That’s where we’re headed.”

Closing Thoughts

As the episode wrapped, Chris summed up what makes this partnership compelling: Defender brings a holistic operational layer, while EyeOTmonitor delivers the real-time monitoring and visibility that feed it. Together, they’re shaping the future of proactive, intelligent, and integrated security management.

Matt agreed: “The partnership is going to be amazing. It’s going to offer so much value to end users.”